- Customer Care that makes you human The human element is so key when doing customer service. I love getting customer emails like this. It gives you a break in your daily routine and lets you interact with your customers on a different level. I always urge CSR reps to find chances where they can show they are real humans when writing […]
- Clarify Customer Questions On my way to work, a man carrying a suit case asked me if this metro line goes to Richmond. There are two trains on our metro, one that goes to the Airport in Richmond (the stop is called YVR) and one that goes into Richmond’s Centre (called Richmond-Brighouse). The next train to arrive was […]